Solar Freedom Blog Post

How to Cancel a Sunrun Contract: Your Options

Trying to cancel a Sunrun contract? Review the agreement, timing, written notice, post-installation options, fees, home-sale transfer, and official contacts.

Contract Help

A Sunrun cancellation is not one universal process. The practical path depends on when and where you signed, whether installation started, and whether your agreement is a lease, PPA, loan, or purchase contract.

Direct answer: a Sunrun contract may have a cancellation, purchase, prepayment, transfer, or dispute path, but no single path applies to every customer. The fastest first step is to identify your agreement type, signing date and location, installation status, and the exact written notice requirements.

Use the signed agreement as the source of truth. A website article cannot determine whether a cancellation right, breach, remedy, fee, deadline, or credit consequence applies to an individual account.

What should you check first in a Sunrun agreement?

• The full agreement, all addenda, and any separate loan or financing documents.
• Any Notice of Cancellation and the stated deadline, mailing address, email address, or delivery method.
• Sections labeled cancellation, termination, purchase option, prepayment, transfer, default, dispute resolution, arbitration, warranty, and production guarantee.
• The legal names of the seller, installer, system owner, lender, and account servicer; they may not be the same company.
• The sales proposal, savings illustration, texts, emails, recordings where lawful, utility bills, system-production records, and service history.

How do you cancel a Sunrun contract before installation?

If installation has not started, act quickly. Follow the notice in your documents exactly, keep a signed copy, preserve delivery proof, and ask Sunrun to confirm the project and financing status in writing. Do not rely only on a phone call or a salesperson's verbal assurance.

The [FTC Cooling-Off Rule](https://consumer.ftc.gov/articles/buyers-remorse-ftcs-cooling-rule-may-help) gives consumers three business days to cancel certain sales made at a home, workplace, dormitory, or a seller's temporary location. The FTC also lists important exclusions, including transactions made entirely online, by mail, or by telephone. Confirm coverage before treating the rule as applicable to your transaction.

What changes after installation?

After installation, review the agreement rather than assuming either that cancellation is impossible or that an equipment problem automatically ends the contract. Identify any written purchase, prepayment, removal, service, production, warranty, default, and dispute provisions. Request current terms or quotes in writing and compare them with the signed documents.

If a sales statement, promised savings figure, design, equipment description, utility-bill representation, or service commitment differs from the written agreement or actual records, preserve both sides of the comparison. A qualified consumer attorney or regulator can assess whether the discrepancy is legally significant in the applicable jurisdiction.

What if you are selling the home?

Sunrun's official [home-sale transfer page](https://www.sunrun.com/moving-made-easy) describes a process using buyer and escrow information, digital signatures, and a soft credit check. Sunrun says a seller may also be able to prepay the remaining service when a buyer does not want to assume the agreement. Start early, obtain every requirement and amount in writing, and coordinate the timeline with escrow.

How do you evaluate a cancellation fee or buyout quote?

• Ask whether the figure is a purchase price, service prepayment, early-termination amount, removal amount, transfer amount, or another charge.
• Request an itemized written quote with its calculation date and expiration date.
• Compare the quote with the exact contract section and remaining payment schedule.
• Do not use an internet-wide dollar range as a substitute for your written documents.
• If the amount or basis is disputed, preserve the quote and seek qualified review before paying or defaulting.

How should you document a Sunrun dispute?

• Create a one-page timeline with signing, installation, activation, service, and complaint dates.
• Match each disputed statement to a proposal, email, text, advertisement, recording, or witness.
• Compare promised and actual system production using the same time period and units.
• Keep pre-solar and post-solar utility bills together with Sunrun invoices.
• Send factual written requests and retain confirmation numbers, names, dates, and complete responses.

Do not stop paying, disable equipment, remove panels, sign a release, or agree to new terms based only on general internet guidance. Those actions can have contract, property, safety, and credit consequences.

Where can you contact Sunrun or report a problem?

Sunrun's official [customer-support page](https://www.sunrun.com/contact-us) currently lists 855-478-6786 for existing customers. For a financial-product complaint, the [CFPB complaint portal](https://www.consumerfinance.gov/complaint/) may be relevant. The FTC accepts fraud reports at [ReportFraud.ftc.gov](https://reportfraud.ftc.gov/), and state attorneys general maintain consumer-complaint channels. Filing a complaint does not itself cancel a contract.

Bottom line

For the fastest accurate answer, assemble the agreement, cancellation notice, proposal, communications, bills, production data, and service record. Then compare the written options with current information from Sunrun and obtain qualified review for any disputed legal or credit issue.