Solar Freedom Company Page
Cancel Sunrun Solar Contract
About Sunrun
Sunrun is the largest residential solar company in the United States, but size hasn't stopped the complaints. With over 2,500 BBB complaints and thousands of CFPB filings, Sunrun customers regularly report being locked into 20–25 year leases with escalating payments, misleading savings projections, and aggressive collections tactics. Sunrun's lease and PPA contracts are notoriously difficult to exit — but not impossible with the right legal strategy.
Complaints listed on this page
- 20-year lease with 2.9% annual payment escalator not disclosed at signing
- System produces far less energy than promised — bills not reduced
- Cannot sell home because buyer refuses to assume the lease
- Customer service impossible to reach for repairs and maintenance
- Roof penetrations causing leaks — company refuses to repair
- Collections calls and credit damage after disputing charges
- Buyout price at end of lease is prohibitively expensive
Issues listed on this page
- 2.9% annual escalator clause buries homeowners in increasing payments
- Home sale complications — buyers often refuse to assume solar leases
- CFPB complaints about aggressive collections and billing disputes
- Class action suits related to misleading savings projections
- Acquired Vivint Solar in 2021, inheriting thousands of additional complaints
- Door-to-door sales team with history of high-pressure tactics
Cancellation grounds listed on this page
- Undisclosed annual payment escalator clause
- Misrepresentation of projected energy savings
- FTC 3-day right of rescission violations
- TILA violations in financing documents
- Deceptive door-to-door sales practices
- System performance below contractual guarantees
- Home sale impossibility — constructive breach of quiet enjoyment
Legal matters listed on this page
- Multiple class action suits in CA, FL, AZ, NV related to misleading savings claims
- CFPB enforcement actions related to billing and collections
- State AG investigations in multiple states