
Honolulu has some of the highest electricity rates in the United States, making it one of the most attractive solar markets in the country. But HECO's net metering changes and aggressive dealer fees have left many Honolulu homeowners with solar agreements that cost more than expected. Hawaii law provides consumer protection remedies.
Thousands of homeowners across Honolulu signed solar contracts after being promised dramatic savings — only to find themselves locked into agreements with escalating payments, underperforming systems, and no clear exit. If you are one of them, you have legal options.
Honolulu homeowners are protected by the Hawaii Unfair or Deceptive Acts or Practices law (HRS § 480-2), which prohibits unfair methods of competition and unfair or deceptive acts or practices in the conduct of any trade or commerce. The Act provides for actual damages, up to three times actual damages, and attorney's fees.
HECO closed its original net metering program to new applicants in 2015 and replaced it with programs that offer significantly lower compensation for solar exports. Many homeowners were sold systems based on pre-2015 net metering rates, resulting in savings that never materialized. Hawaii's high electricity rates made the savings pitch extremely compelling, leading to aggressive sales tactics.
Most people have their solar canceled and still get to keep their equipment.
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Hawaii has specific statutes governing solar sales, cooling-off periods, and required contract disclosures. Understanding your state rights is the first step to cancellation.
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