
Boston and Massachusetts have one of the most complex solar markets in the country, with SREC programs, net metering, and state incentives that made the savings pitch very compelling. But program changes and aggressive sales tactics have left many Massachusetts homeowners with agreements that do not deliver the promised savings. Massachusetts law provides some of the strongest consumer protection remedies in the country.
Thousands of homeowners across Boston signed solar contracts after being promised dramatic savings — only to find themselves locked into agreements with escalating payments, underperforming systems, and no clear exit. If you are one of them, you have legal options.
Boston homeowners are protected by the Massachusetts Consumer Protection Act (M.G.L. c. 93A), one of the strongest consumer protection statutes in the country. Chapter 93A prohibits unfair or deceptive acts or practices in trade or commerce. Remedies include actual damages, double or treble damages for willful violations, and attorney's fees. Massachusetts courts have consistently applied Chapter 93A to solar contract disputes.
Massachusetts's solar market was built on a combination of net metering, SREC income, and the SMART program that made the financial case for solar very compelling. But SMART program rates decline over time as the program fills up, and SREC prices are volatile. Sales companies that included declining-rate program income in savings projections without disclosing the rate decline risk were making materially misleading representations.
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