
Charlotte is one of the fastest-growing solar markets in the Southeast, with Duke Energy customers being targeted by national solar sales companies. Duke Energy's net metering program and North Carolina's solar incentives made the savings pitch compelling — but many Charlotte homeowners are discovering that the reality does not match the projections. North Carolina law provides consumer protection remedies.
Thousands of homeowners across Charlotte signed solar contracts after being promised dramatic savings — only to find themselves locked into agreements with escalating payments, underperforming systems, and no clear exit. If you are one of them, you have legal options.
Charlotte homeowners are protected by the North Carolina Unfair and Deceptive Trade Practices Act (N.C. Gen. Stat. § 75-1.1), which prohibits unfair or deceptive acts or practices in commerce. The Act allows consumers to recover treble damages (three times actual damages) and attorney's fees — one of the strongest remedies available under any state consumer protection law. The FTC Cooling-Off Rule also applies to contracts signed at your home.
Charlotte's rapid suburban growth attracted national solar sales companies that used Duke Energy's relatively favorable net metering program as a selling point. The combination of dealer fees, tax credit complexity, and savings projections based on optimistic assumptions has left many Charlotte homeowners with agreements that cost more than expected. North Carolina's consumer protection laws provide remedies for homeowners who were misled.
Most people have their solar canceled and still get to keep their equipment.
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North Carolina has specific statutes governing solar sales, cooling-off periods, and required contract disclosures. Understanding your state rights is the first step to cancellation.
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