
Salt Lake City homeowners were heavily targeted by solar sales companies. Rocky Mountain Power's net metering changes and Utah's strong sunshine made the savings pitch compelling — but many Salt Lake City homeowners are now paying more than expected. Utah law provides consumer protection remedies.
Thousands of homeowners across Salt Lake City signed solar contracts after being promised dramatic savings — only to find themselves locked into agreements with escalating payments, underperforming systems, and no clear exit. If you are one of them, you have legal options.
Salt Lake City homeowners are protected by the Utah Consumer Sales Practices Act (Utah Code § 13-11-4), which prohibits deceptive acts or practices in consumer transactions. The Act provides for actual damages, up to three times actual damages for knowing violations, and attorney's fees.
Rocky Mountain Power's net metering rollbacks in 2017 and 2022 have repeatedly reduced the value of solar exports, making earlier savings projections inaccurate. Utah is also home to several major solar companies (including Vivint Solar's headquarters) that have been the subject of significant consumer complaints.
Most people have their solar canceled and still get to keep their equipment.
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Utah has specific statutes governing solar sales, cooling-off periods, and required contract disclosures. Understanding your state rights is the first step to cancellation.
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