Solar Freedom Company Page

Cancel Tesla Solar / SolarCity Solar Contract

About Tesla Solar / SolarCity

Tesla Energy (formerly SolarCity) is one of the largest solar providers in the US. Despite the brand prestige, customers report widespread issues with long-term PPA contracts, poor customer service, system underperformance, and extreme difficulty canceling or modifying agreements. The 20-year PPA with a 2.9% annual escalator is particularly problematic for homeowners looking to sell or refinance.

Complaints listed on this page

• 20-year PPA makes home nearly impossible to sell without buyer assuming contract
• Customer service is notoriously unresponsive — cases go unresolved for months
• System output significantly below projections in the sales presentation
• Escalating PPA rate increases (2.9% annually) make the agreement increasingly expensive
• Roof damage from Powerwall or panel installation with no resolution
• Cancellation requests ignored or met with extreme pushback
• SolarCity legacy contracts have different terms than Tesla-era agreements

Issues listed on this page

• Class action: Ramirez v. Tesla (CA, 2021) — misleading savings claims
• Multiple state AG investigations into SolarCity legacy contracts
• CPUC complaints in California related to billing and service failures
• Individual suits in CA, FL, AZ, TX related to home sale complications
• Roof tile product recall affecting thousands of Powerwall installations

Cancellation grounds listed on this page

• TILA violations in PPA disclosure documents
• Deceptive Trade Practices — misrepresentation of savings and system output
• Unconscionable contract terms — 20-year PPA with escalating rates
• California CLRA violations (for CA customers)
• FTC Act Section 5 — unfair or deceptive acts in marketing
• Product recall — defective roof tile system

Legal matters listed on this page

• Ramirez v. Tesla (CA, 2021) — misleading savings claims class action
• Multiple state AG investigations into SolarCity legacy contracts
• CPUC complaints in California
• Roof tile product recall litigation